Help Centre

Welcome to the Homeowner.ca Help Centre. This page answers common questions about the Site, our content, and how to get the most from your visit.

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What is Homeowner.ca?

Homeowner.ca is a Canadian homeowner intelligence platform — part editorial magazine, part structured product resource. We publish in-depth articles, guides, and product evaluations designed to help Canadian homeowners make informed decisions about their homes.

Who publishes Homeowner.ca?

Homeowner.ca is owned and operated by PointForm, Inc., an Ontario corporation. Our editorial team researches, writes, and reviews all content published on the Site. Learn more on our About Us page.

Is Homeowner.ca free to use?

Yes. All content on Homeowner.ca is freely available to readers. We do not require account registration, subscriptions, or payments to access any of our articles, guides, or product reviews.

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How do you choose which products to review?

We select products based on relevance to Canadian homeowners, market availability in Canada, reader interest, and category coverage gaps. Our editorial team identifies product categories where independent, research-backed guidance is most needed. See our Editorial Policy for more details on our editorial process.

How do you evaluate products?

Every product evaluation follows a structured methodology built around five core factors: Performance, Ease of Use, Durability, Features, and Value. Each factor is weighted based on the specific product category. We research specifications, analyse user feedback, compare competitive alternatives, and synthesise our findings into clear, actionable recommendations. Learn more on our How Homeowner.ca Works page.

Are your reviews influenced by affiliate relationships?

No. Our editorial assessments are independent of any affiliate or commercial relationship. Affiliate links allow us to earn a commission when you click through and make a purchase, but these relationships do not influence our product ratings, rankings, or recommendations. We disclose affiliate relationships transparently in accordance with Canadian advertising standards. See our Editorial Policy for details.

How often is content updated?

We review and update published content on a regular basis, including when product specifications change, new models are released, pricing shifts significantly, or reader feedback identifies areas for improvement. Each article displays its most recent update date.

I found an error in one of your articles. How do I report it?

Please visit our Report an Error page. We take accuracy seriously and will investigate all reports promptly. Confirmed errors are corrected and noted in accordance with our Editorial Policy.

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What are affiliate links?

Affiliate links are special links to retailers (such as Amazon.ca) that allow Homeowner.ca to earn a small commission if you click through and make a purchase. The price you pay is the same whether or not you use an affiliate link — there is no additional cost to you.

How do I know if a link is an affiliate link?

We disclose the presence of affiliate links on pages that contain them. Affiliate links typically direct you to a retailer's product page where you can review the product and make a purchase if you choose.

Do affiliate commissions affect product rankings?

No. Affiliate relationships have no influence on our editorial assessments, rankings, or recommendations. Our editorial process is independent of commercial considerations.

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What information does Homeowner.ca collect?

We collect limited information to operate and improve the Site, including standard analytics data (pages visited, traffic sources, device information) and any information you voluntarily provide (such as a newsletter signup or contact form submission). We do not require account registration to browse the Site. Full details are available in our Privacy Policy.

Does Homeowner.ca use cookies?

Yes, we use a limited number of cookies for essential site functionality, analytics, and affiliate link tracking. We do not use cookies for targeted advertising, remarketing, or individual profiling. You can manage your cookie preferences through your browser settings. See our Cookie Policy for full details.

How can I opt out of analytics tracking?

You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on, or by adjusting your browser's cookie settings to block third-party cookies. See our Cookie Policy for browser-specific instructions.

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Is Homeowner.ca accessible?

We are committed to making Homeowner.ca accessible to all users, including those who rely on assistive technologies. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. If you encounter an accessibility barrier, please let us know on our Accessibility Support page.

I'm having trouble using the Site with a screen reader or other assistive technology. What should I do?

Please visit our Accessibility Support page and describe the issue you are experiencing. We will investigate and work to resolve the barrier as quickly as possible.

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The Site isn't loading properly. What should I do?

If you are experiencing display issues, slow loading, or broken features, try the following:

1. Clear your browser cache and reload the page
2. Try a different browser (Chrome, Firefox, Safari, or Edge)
3. Disable browser extensions that may interfere with page rendering
4. Check your internet connection to ensure it is stable

If the issue persists, please report it on our Report an Error page with details about your browser, device, and the specific problem you are encountering.

A link on the Site is broken. How do I report it?

Please visit our Report an Error page and include the URL of the page where you found the broken link, along with a brief description of where the link appears. We will investigate and fix it promptly.

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If your question is not answered here, please visit our Contact Us page for information on how to reach us. We aim to respond to all inquiries within two business days.